1. Eligibility for returns

We accept returns exclusively for:

• products that arrive damaged or with manufacturing defects; and
• orders containing incorrect items.

We do not accept returns for reasons other than those listed above.

2. Timeframe for returns

Please report any issue within 7 days of delivery. Returns submitted after this window are automatically rejected.

3. Return process

To initiate a return, email shahiaromacollections@gmail.com with:

• your order number;
• a description of the issue; and
• clear photographs documenting the problem.

4. Condition of returned products

Items must be unused and in their original packaging. We reserve the right to reject returns that do not meet these conditions.

5. Refund process

Following inspection, you will be notified of the approval or rejection of your refund. Approved refunds are processed within 7 business days to the original payment method.

6. Shipping costs

Return shipping is typically covered by the customer, unless the error originated from us (damaged, defective, or incorrect items).

7. Exchange policy

Direct exchanges are not available. Please return the item and place a new order separately.

8. Cancellation of orders

Orders can be cancelled within 24 hours of being placed. Orders that have already shipped cannot be cancelled.

9. Contact us

Customer support: shahiaromacollections@gmail.com.